Last reviewed: 14 September 2026
Contact ADI
Email admin@adiproleak.com, call 0333 567 2617, or write to ADI Leak Solutions Ltd, Unit L, BPI House, Cores End Road, Bourne End, SL8 5AS. Mark your message “Complaint” or “Website correction” so the team can identify its purpose.
What to include
Explain the concern and the outcome you are seeking. For a service complaint, include your name, booking reference if available, property postcode and relevant dates. For a website correction, include the page address and the wording you think needs checking. Avoid unnecessary tenant details, access codes or payment information.
Service complaints
Ask ADI for its applicable complaints process and keep a copy of your correspondence. Check the documents supplied with your booking for service-specific information. This page does not set a new deadline for complaining or reduce any statutory right you may have. It does not claim membership of an ombudsman or alternative dispute resolution scheme.
Privacy and accessibility concerns
The privacy policy explains privacy requests and the right to complain to the ICO. The accessibility statement explains how to report an access barrier or request help.